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Bonus Points Mall

FAQs

Top 5 questions

The ANZ Rewards Bonus Points Mall is a new way to earn Bonus Reward Points online. Simply click through to the ANZ Rewards Bonus Points Mall once you are logged into your ANZ Rewards account, and find the retailer you would like to shop with. You can find a list of all participating retailers through ANZ Rewards Bonus Points Mall by clicking the 'A-Z Stores' link. Any purchases you make via an ANZ Rewards Bonus Points Mall retailer will be tracked and you will be awarded Bonus Reward Points on the amount you spend.

  • It's easy to use the ANZ Rewards Bonus Points Mall. Just follow these simple steps:
    • Simply login to access your ANZ Rewards account at anzrewards.com and click through to the ANZ Rewards Bonus Points Mall from the ‘Bonus Points Mall' tab;
    • Choose an offer or select your preferred retailer and click through to their dedicated page on the ANZ Rewards Bonus Points Mall;
    • Review any important information or Special Terms displayed for your selected retailer, then click through to their online store to start shopping (but make sure cookies and pop-ups are enabled on your browser or device first);
    • Complete your purchase in one session and without leaving the retailers site. If you do leave the retailers site, you must close your browser, then return to the ANZ Rewards Bonus Points Mall and click through to their online store again; and
    • Your purchase will be tracked and Bonus Reward Points will be automatically awarded to your ANZ Rewards account within 90 days (provided you do not cancel or return your order).
  • Bonus Reward Points collected through ANZ Rewards Bonus Points Mall retailers will appear in your account within 90 days of your purchase (provided you do not cancel or return your order) in accordance with the ANZ Rewards - Rewards Program terms and conditions and the terms of the Bonus Points Mall.
  • At retailers available through the ANZ Rewards Bonus Points Mall, you'll earn a varying amount of Bonus Reward Points, ranging from a minimum of 2 Bonus Reward Points to 10 Bonus Reward Points per eligible dollar spent. Additionally, we regularly feature special promotions, to help you earn Bonus Reward Points more quickly. Be sure to come back to the ANZ Rewards Bonus Points Mall often to see our latest special promotions.
  • To check your Reward Points earned on the Bonus Points Mall head to the ‘My Shopping history’ page. It sometimes takes up to 90 days for Bonus Reward Points to appear (provided you do not cancel or return your order), so don't worry if they're not there straight away.

Earning Bonus Reward Points through the ANZ Rewards Bonus Points Mall

  • It's easy to use the ANZ Rewards Bonus Points Mall. Just follow these simple steps:
    • Simply login to access your ANZ Rewards account at anzrewards.com and click through to the ANZ Rewards Bonus Points Mall from the ‘Bonus Points Mall' tab;
    • Choose an offer or select your preferred retailer and click through to their dedicated page on the ANZ Rewards Bonus Points Mall;
    • Review any important information or Special Terms displayed for your selected retailer, then click through to their online store to start shopping (but make sure cookies and pop-ups are enabled on your browser or device first);
    • Complete your purchase in one session and without leaving the retailers site. If you do leave the retailers site, you must close your browser, then return to the ANZ Rewards Bonus Points Mall and click through to their online store again; and
    • Your purchase will be tracked and Bonus Reward Points will be automatically awarded to your ANZ Rewards account within 90 days (provided you do not cancel or return your order).
  • Yes. You must ensure that you have cookies and JavaScript enabled on your browser or device, and that any pop-up blockers or ad-blockers are disabled. We use cookies to track your purchase and award Bonus Reward Points to your account.
  • Yes. You must ensure that you have disabled the 'Do Not Track' preference for your browser or device. This preference can usually be found in the Privacy or Security settings of your browser or device. If the 'Do Not Track' preference is enabled, we will be unable to use cookies to track your purchase and award Bonus Reward Points to your account.
  • Once you leave the ANZ Rewards Bonus Points Mall, you will need to complete your purchase in one session and without leaving the retailer’s site. If you do leave the retailer’s site, you must return to the ANZ Rewards Bonus Points Mall, and click through to the retailer’s online store again.
  • It is possible to shop at multiple retailers through the ANZ Rewards Bonus Points Mall, however, you must complete your purchase and pay each retailer individually. It is essential that after each purchase you return to the ANZ Rewards Bonus Points Mall and select the next retailer you wish to shop with so that we can track your points.
  • No. The price you pay with your selected retailer when shopping through the ANZ Rewards Bonus Points Mall is the same as if you had shopped with them directly. However, by shopping through the ANZ Rewards Bonus Points Mall you get the added benefit of earning Bonus Reward Points on your purchase (provided you do not cancel or return your order).
  • Bonus Reward Points will not be awarded on GST, all other taxes, fees, surcharges, any additional costs such as shipping or delivery charges, or on the purchase of Gift Vouchers. Additionally, some retailers have their own policies, restrictions, and terms, so before shopping, please ensure you review any special terms on your selected retailer’s dedicated page within the ANZ Rewards Bonus Points Mall.
  • Yes we do. To see offers available from all the ANZ Rewards Bonus Points Mall retailers, check out our ‘Offers’ page.
  • We work with the ANZ Rewards Bonus Points Mall retailers to provide you with approved offers and voucher codes that you can use and still earn Bonus Reward Points. Please check out our ‘Offers’ page or your selected retailers dedicated page within the ANZ Rewards Bonus Points Mall for details. Please note that if you use other externally promoted offers, voucher codes or any other type of discount code that is not provided on the ANZ Rewards Bonus Points Mall, we cannot guarantee that we will be able to track your purchase, or that you will be eligible to earn Bonus Reward Points. Retailer offers, including voucher codes, are subject to change and restrictions may apply. We try to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of some promotions.
  • Usually we will track your purchase within 7 days, but sometimes it can take up to 35 days. Once your purchase has been tracked, it will appear as 'Pending' in your ANZ Rewards Bonus Points Mall ‘My Shopping history’. If you are concerned that your purchase might not have been tracked, please see our 'Missing or Declined Bonus Reward Points' FAQs.
  • To allow time for retailers to notify us of orders that have been cancelled or returned, it usually takes up to 90 days from date of purchase for pending Bonus Reward Points to be confirmed and to appear within your ANZ Rewards account.
  • Bonus Reward Points earned through the ANZ Rewards Bonus Points Mall retailers will appear in your account within 90 days of your purchase (provided you do not cancel or return your order) in accordance with the ANZ Rewards - Rewards Program terms and conditions and the terms of the Bonus Points Mall.
  • To check your Bonus Rewards Points head to the 'My Shopping history' page which lists all confirmed and pending Bonus Reward Points from the ANZ Rewards Bonus Points Mall transactions. It sometimes takes up to 90 days for Bonus Reward Points to appear (provided you do not cancel or return your order), so don't worry if they're not there straight away. You can also check your online ANZ Rewards points summary or quarterly Rewards Statement.
  • No, unfortunately Bonus Reward Points are only awarded on purchases made at your selected retailer’s online site, and only when accessed via the ANZ Rewards Bonus Points Mall.
  • No, in order to collect Bonus Reward Points while shopping online, you must enter the retailer's site through the ANZ Rewards Bonus Points Mall. If you visit a retailer's site directly, or through another website or search engine, we will be unable to track your purchase or credit you with any Bonus Reward Points.
  • No, to ensure that we can track your purchase and credit your Bonus Reward Points directly into your ANZ Rewards account, it is important that you login to the ANZ Rewards Bonus Points Mall before shopping. If you do not login to the ANZ Rewards Bonus Points Mall before shopping, we will be unable to track your purchase and credit your account with any Bonus Reward Points.
  • If you would like to cancel or return your purchase, please contact the retailer directly. Note that any Bonus Reward Points awarded for your purchase will also be cancelled or removed from your ANZ Rewards account.
  • First, please check that cookies, pop-ups and JavaScript are enabled on your browser or device, that any 'Do Not Track' preference is disabled, and that you have allowed up to 90 days from the date of purchase for us to track your purchase. If you have completed these checks and it’s already 90 days or more since you completed your purchase, there are a number of possible reasons why we may not have been able to track your purchase, or why your purchase was not eligible to receive Bonus Reward Points.

    Common reasons include:
    1. Where a gift card or shopping card was used in whole or part payment of your purchase.
    2. Where a gift card or gift voucher was purchased from the retailer.
    3. Where a discount code, voucher code or gift voucher not published on the ANZ Rewards Bonus Points Mall was used with your purchase.
    4. Where your purchase was cancelled, returned or amended (regardless of the reason).
    5. Where your purchase was not fully completed online and in a single session.
    6. Where the retailers special terms as listed on the ANZ Rewards Bonus Points Mall were not complied with.
    7. Where you clicked through to the retailer from another source after leaving the ANZ Rewards Bonus Points Mall - such as a comparison site, search engine or retailer email.


  • If it has been more than 90 days and you believe your purchase was eligible to receive Bonus Reward Points, please complete our ‘Missing Transactions’ form.

Payment, Returns and Shipping & Delivery

  • Each individual retailer specifies the payment options available to you. Remember, if you pay using your ANZ Rewards American Express or Visa card you will earn Reward Points on your base spend and additionally earn Bonus Reward Points on your ANZ Rewards Bonus Points Mall purchase.
  • For any queries relating to your order, including returns, please contact the retailer directly. Once the retailer has processed your return they will let us know and any Bonus Reward Points you earned on your purchase will be removed from your ANZ Rewards account.
  • All retailers on the ANZ Rewards Bonus Points Mall are responsible for their own shipping / delivery policies. To view shipping / delivery destinations please refer to the individual retailer's site.
  • All retailers on the ANZ Rewards Bonus Points Mall are responsible for their own shipping / delivery policies. To view shipping / delivery costs, timelines and returns policies, please refer to the individual retailer's site.
  • For any queries relating to your order, please contact the retailer directly.

Cookies, Browsers & Security

  • A cookie is a small piece of data used by web servers to help identify individual users. Cookies can be turned on and off by you at any time in your web browser or device. However, cookies must be enabled in order for the ANZ Rewards Bonus Points Mall to track your purchases with participating retailers and award Bonus Reward Points.
  • The ANZ Rewards Bonus Points Mall uses cookies to track your purchases and award Bonus Reward Points to your ANZ Rewards account. When you visit the ANZ Rewards Bonus Points Mall a cookie is created which records a unique ID number for you. This is passed on to the retailer you choose to shop with, who record your transaction and pass that information back to us. We use the cookie to match your information and award Bonus Reward Points to your ANZ Rewards account.
  • 'Do Not Track' is a browser or device preference that users can set to inform websites that they do not want to be tracked. If the 'Do Not Track' preference, usually found in the Privacy or Security settings for your browser or device, is enabled, it may prevent us from being able to track your purchase. The 'Do Not Track' preference must be disabled before shopping via the ANZ Rewards Bonus Points Mall to enable us to track your purchase.
  • The ANZ Rewards Bonus Points Mall supports the latest versions of Chrome, Firefox, Safari and Microsoft Internet Explorer (versions IE8 - IE11). The latest versions of these browsers include pop-up blocking and 'Do Not Track' features that may need to be disabled or adjusted to allow you to shop online via the ANZ Rewards Bonus Points Mall.
  • Google Chrome
    1. From the Chrome menu in the top right corner of the browser, select "Settings"
    2. At the bottom of the page, click "Show advanced settings..."
    3. Under Privacy, select "Content settings..."
    4. Ensure the recommended cookie setting "Allow local data to be set" is selected
    5. Click "Done" to confirm your settings
  • Internet Explorer
    1. From the Tools menu, or the Tools drop-down in the upper right of the browser window (identified by the cog icon), select "Internet Options"
    2. Select the "Privacy" tab
    3. Ensure the "Settings" slider is set to Medium or below (any setting above Medium will disable cookies)
    4. Select "Apply" to confirm any changes
    5. Click "OK" to close the window
  • Firefox (Windows)
    1. From the Tools menu select "Options"
    2. At the top of the window that appears select "Privacy"
    3. Under History, click the down arrow in the box next to "Firefox will"
    4. Ensure the setting "Remember history" is selected
    5. Click "OK" to close the window
  • Firefox (Mac)
    1. From the Firefox or Tools menu select "Preferences"
    2. At the top of the window that appears select "Privacy"
    3. Under History, click the down arrow in the box next to "Firefox will"
    4. Ensure the setting "Remember history" is selected
    5. Close the preferences window
  • Safari
    1. From the Safari menu select "Preferences"
    2. At the top of the window that appears select "Privacy"
    3. Look for the "Cookies and website data" section
    4. Ensure either "Allow from websites I visit" or "Always allow" settings are selected
    5. Close the preferences window

  • In other web browsers, you can usually find cookie settings in the 'Tools' or 'Options' menu. Alternatively search for 'Cookies' in the browsers Help section.

  • On most mobile devices (smart phones and tablet computers) you will find cookie settings within the main 'Settings' menu or area.
  • Google Chrome
    1. From the Chrome menu in the top right corner of the browser, select "Settings"
    2. At the bottom of the page, click "Show advanced settings..."
    3. Look for the "Privacy" section
    4. Ensure the setting "Send a 'Do Not Track' request with your browsing traffic" is NOT selected
    5. Click "Done" to confirm your settings
  • Internet Explorer
    1. From the Tools menu, or the Tools drop-down in the upper right of the browser window (identified by the cog icon), select "Internet Options"
    2. Select the "Advanced" tab
    3. In the Security section, ensure the setting "Send Do Not Track requests to sites you visit in Internet Explorer" is NOT selected
    4. Select "Apply" to confirm any changes
    5. Click "OK" to close the window
  • Firefox (Windows)
    1. From the Tools menu select "Options"
    2. At the top of the window that appears select "Privacy"
    3. Look for the "Tracking" section
    4. Ensure the setting "Tell sites that I want to be tracked" is selected
    5. Click "OK" to close the window
  • Firefox (Mac)
    1. From the Firefox or Tools menu select "Preferences"
    2. At the top of the window that appears select "Privacy"
    3. Look for the "Tracking" section
    4. Ensure the setting "Tell sites that I want to be tracked" is selected
    5. Close the preferences window
  • Safari
    1. From the Safari menu select "Preferences"
    2. At the top of the window that appears select "Privacy"
    3. Look for the "Website tracking" section
    4. Ensure the "Ask websites not to track me" settings is NOT selected
    5. Close the preferences window

  • In other web browsers, you can usually find Do Not Track settings in the 'Tools' or 'Options' menu. Alternatively search for 'Do Not Track' in the browsers Help section.

  • On most mobile devices (smart phones and tablet computers) you will find Do Not Track settings within the main 'Settings' menu or area.
  • The ANZ Rewards Bonus Points Mall will not share any personal information about you with retailers. However, you should be aware that when you leave the ANZ Rewards Bonus Points Mall and are passed across to your selected retailer (even if this is from the retailer’s dedicated page on the ANZ Rewards Bonus Points Mall), you are subject to the Terms & Conditions of that retailer.

Missing or Declined Bonus Reward Points

  • First, please check that cookies, pop-ups and JavaScript are enabled on your browser or device, that any 'Do Not Track' preference is disabled, and that you have allowed up to 90 days from the date of purchase for us to track your purchase. If you have completed these checks and it’s already 90 days or more since you completed your purchase, there are a number of possible reasons why we may not have been able to track your purchase, or why your purchase was not eligible to receive Bonus Reward Points.

    Common reasons include:
    1. 1. Where a gift card or shopping card was used in whole or part payment of your purchase;
    2. 2. Where a gift card or gift voucher was purchased from the retailer;
    3. 3. Where a discount code, voucher code or gift voucher not published on the ANZ Rewards Bonus Points Mall was used with your purchase;
    4. 4. Where your purchase was cancelled, returned or amended (regardless of the reason);
    5. 5. Where your purchase was not fully completed online and in a single session;
    6. 6. Where the retailers special terms (if any) as listed on the ANZ Rewards Bonus Points Mall were not complied with; and
    7. 7. Where you clicked through to the retailer from another source after leaving the ANZ Rewards Bonus Points Mall - such as a comparison site, search engine or retailer email.

  • If it has been more than 90 days and you believe your purchase was eligible to receive Bonus Reward Points, please complete our ‘Missing Transactions’ form.
  • This is usually due to the settings of your browser or device. Please ensure that you have enabled cookies, JavaScript and pop-ups, and that any Do Not Track setting is disabled. Remember that if your browser has recently been updated – you might need to check these settings are still enabled. Please also ensure that any Ad-blockers or pop-up blocking software is disabled.


  • Please see our ‘Cookies, Browsers & Security FAQs’ for further information.
  • Most commonly, Bonus Reward Points will be removed from your ANZ Rewards account if part or all of your order has been returned or cancelled with the retailer. There are a number of other possible reasons why, upon review, a retailer may have decided your purchase was not eligible to receive

    Bonus Reward Points, including:
    1. Where a gift card or shopping card was used in whole or part payment of your purchase;
    2. Where a gift card or gift voucher was purchased;
    3. Where a discount code, voucher code or gift voucher not published on the ANZ Rewards Bonus Points Mall was used with your purchase;
    4. Where your purchase was cancelled, returned or amended (regardless of the reason);
    5. Where your purchase was not fully completed online and in a single session;
    6. Where the retailers special terms as listed on the ANZ Rewards Bonus Points Mall where not complied with; and
    7. Where you clicked through to the retailer from another source after leaving the ANZ Rewards Bonus Points Mall - such as a comparison site, search engine or retailer email.
  • If you believe your purchase was eligible to receive Bonus Reward Points, please contact us via our ‘Missing Transactions’ enquiry form.
  • Firstly, please check that you haven't included GST, any other taxes, surcharges, fees, or any additional costs such as shipping or delivery charges, as most retailers will not award Bonus Reward Points on these. Additionally, some purchases might initially track at a different rate before updating automatically before they become confirmed. Please allow up to 90 days from the date of purchase for the amount of Bonus Reward Points to be updated.

    If after 90 days you still believe the wrong amount of Bonus Reward Points has been awarded, please contact us via our 'Missing Transactions' enquiry form.